LETHERZ RETURN POLICY

We Thank you for ordering your made-to-measure genuine leather jacket from Letherz. We are committed to providing you with high-quality products crafted with precision and care. Please read return policy once before purchase for satisfactory shopping experience.

1. Made-to-Order Items:

All our leather goods are made to order, and tailored to your specifications. As a result, we are compelled to accept returns for only items damaged or defective upon receipt.

2. Defective or Damaged Items:

In the unlikely event that you receive a defective or damaged item, please e-mail info@letherz.com, addressing our customer service within 5 days of receiving your order. We will require photographic evidence of the defect or damage for assessment.

3. Order Changes and Cancellations:

As each item is custom-made, orders cannot be cancelled or modified once they are in production. we humbly suggest you to review your order once before confirmation.

4. Sizing Issues:

It’s crucial to provide accurate measurements when placing your order. We strictly follow given size and instructions for each Made-to-order jacket. We humbly request our valued customers to take their size properly as this is solely buyer’s responsibility to provide accurate size, Letherz.com can take responsibility if the jacket is not made as per given size, but we understand that errors can occur. If you encounter a sizing problem, please contact us within [5 days] of receiving your order, and we will work with you to find a solution.

5. Return Process:

To initiate a return for a defective or damaged item, please contact our customer service team at info@letherz.com,  with your order number, a description of the issue, and clear photographs.

After your return has been approved, we will send you detailed instructions on how to proceed with returning the item.

6. Return Shipping:

Customers are responsible for the cost of return shipping, except in cases where the item is deemed defective or damaged. Please send the item back with a shipping method that allows tracking to ensure the item’s safe return.

7. Refunds:

Refunds or replacements will be promptly processed within [5 days] upon receipt of the evidence or the returned item, if applicable. Your satisfaction is our priority, and we’re committed to ensuring a swift resolution to any concerns you may have.

8. Contact Us:

Your feedback is important to us, kindly write us at “info@letherz.com, if there is any thing you need to discuss about our return policy.

Thank you for selecting Letherz. We appreciate your cooperation with our return policy terms and thank you for your agreement.