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Shipping Policy
LETHERZ SHIPPING POLICY
Effective Date: 1-Jun-2024
Welcome to Letherz! We craft genuine leather, plus-size, made-to-order ladies’ fashion jackets. Our commitment is to deliver exceptional quality and service to our valued customers. Please read our delivery policy carefully to understand our processes and ensure a smooth shopping experience.
Shipping Information:
Free Shipping:
We offer free standard shipping to all orders in the United States.
Processing Time:
Each jacket is custom-made to your specifications. Please allow fifteen (15) business days to create and process your order.
Shipping Time:
After processing, your order will be shipped and typically delivered within (10) ten business days
Shipping Methods:
Orders are shipped via but not limited to TCS, and DHL, with tracking provided once your order is dispatched.
Delivery Times:
United States:
Standard shipping usually takes ten (10) business days after dispatch.
International Shipping:
Currently, we offer international shipping on a case-by-case basis. Please contact our customer service team at info@letherz.com for more details and a personalized quote.
Order Tracking:
Once your order is shipped, we will notify you with a parcel tracking number via email, you can track your order through our carrier’s website using the tracking number provided.
Taxes and Duties:
Customers are responsible for any taxes that may apply to their orders within the United States. For orders shipped outside the U.S., customs fees and import duties may be required. These costs are the customer’s responsibility and will depend on the regulations of the destination country.
Returns and Exchanges:
At Letherz, customer satisfaction is our top priority. If your jacket does not meet your specifications or arrives damaged, we are here to help.
Returns for Non-Compliance:
If the jacket you receive is not as per your order specifications, you can return it to us for a full refund or replacement.
Returns for Damaged Items:
If your jacket arrives damaged, please contact us at info@letherz.com immediately. We will arrange a return or exchange, bearing the return shipping charges.
Agreed Returns:
We will handle returns on a case-by-case basis for any other return scenario, as you agreed.
Return Shipping Charges:
Letherz covers return shipping costs for returns due to order inaccuracies or damages. For other returns, return shipping costs will be as per mutual agreement.
How to Initiate a Return or Exchange:
Contact Us:
Contact our customer support team at info@letherz.com Contact Email] within 14 days of receiving your order.
Provide Details:
Include your order number, a description of the issue, and photographic or video proof if applicable.
Follow Instructions:
We will guide you through the process, including providing a return shipping label if applicable.
Additional Information:
Made-to-Order Items:
Since our jackets are custom-made to your specifications, we cannot accept returns or exchanges for reasons other than manufacturing defects or order inaccuracies.
Customer Service:
For any inquiries or assistance, please contact our customer support team at info@letherz.com or call us at +923008129232. We are here to assist you Monday through Friday, 9 AM to 5 PM (US time).
Letherz is dedicated to providing a seamless and enjoyable shopping experience. Thank you for shopping with Letherz.
